Rediscover the pleasure of bathing

Appalling! We've been waiting six months to get our en-suite and bathroom sorted after the original fitter ruined our bathroom and then disappeared. The director doent take the issue seriously, dates are moved, fitters fail to turn up, the wrong items are sent or things are missing. This has been a nightmare from start to finish! Do not use this company. As a result of the shoddy work they have carried out and then abandoned - we have had one house sale delayed and are about to ave the same happen again! If i could give no stars...

Very good, helpful and considerate.

I had a walk in bath fitted in August 2017. At the beginning of July 2019 the handle snapped off at the base, the door couldn't be opened and the bath became unusable. When I reported the fault I was told they would order a new handle to be sent direct to me and then I should ring them so they could arrange for a fitter to come and make the replacement. 17th July - rang to say handle hadn't come. 24th July ditto. 5th August the new handle arrived, I rang to inform them and was told I would be contacted by the fitter over the phone or by email to fix a date for repairs. 8th August - had not been contacted so rang up. 16th August - ditto. 19 August got a call to say they would arrange a fitter. At this point I wrote a letter of complaint. I had a letter of apology and a call from a gentleman called Martin while I was out. After ringing him back I got a date for the fitter - 5th September. At 2.30 on 5th September the fitter rang to say he couldn't make it - would the next day be O.K. It wasn't - Friday is the one day I have to go out, so the fitter said he would ring me on the Monday of the next week to arrange an alternative time. He didn't ring, so on 11th September I emailed the customer care manager for another appointment. I got no reply. On 17th September I emailed again - no reply. On 30 September I rang the customer care manager and left a message on her answering machine and so far have had no reply. So the high price of the bath ( over £7,000 ) unfortunately goes with appallingly low customer service. If I had known this beforehand I would never have had the bath fitted. Potential customers beware.